At Trends Everyday, we want you to love every piece you purchase. We prioritize customer satisfaction and aim to provide an exceptional shopping experience. We understand that sometimes you may need to exchange a product, and we are committed to making the process as seamless as possible. If your item arrives damaged due to transit, we are happy to provide a replacement.

Replacement Eligibility:

• Please contact us for replacement within 2 days
• Replacement will be made in 3 business days
  
• Only damaged products are eligible for return and unboxing video is a must
• To be eligible for a replacement, the product must be unused, in its original condition, and accompanied by the original packaging, tags, and purchase invoice or receipt.

Replacement Process:

• If you wish to replace a product, please reach out to us via Mail-"trendseverydaytrends@gmail.com" or Instagram with the unboxing video to begin the replacement process. and provide the order number, your contact details, and the reason for the replacement.
• Our customer support team will guide you through the replacement process and shipping instructions.

Return Shipping:

• The customer is responsible for arranging for the return.
• We recommend using a trackable and insured shipping method to ensure the safe return of the product.

Inspection and Approval:

• Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a replacement.
• If the product meets our replacement policy criteria, we will approve the replacement and proceed with sending you the new product.

Proof of Damage: For damaged products, you must provide proof that the damage occurred during shipping or upon arrival. This proof may include:

• Videos of the damaged product and packaging upon arrival and unboxing

Video Documentation:

• Unboxing Video: To ensure the integrity of the product upon delivery, we request customers to take an unboxing video of the product  immediately upon receiving it. The video should clearly show the product being unpacked from its packaging and confirm that it is in good condition.
• Return Video: To ensure the integrity of the product during returns, we request customers to take a video of the product before handing it over to the delivery executive. The video should clearly show the product in its packaging and confirm that it is in good condition.
• Upon verification of the damage and review of the video documentation, we will arrange for the return and provide a replacement.

Contact Us:

If you have any further questions or need assistance with the replacement process, please do not hesitate to contact our customer support team. We are here to ensure your satisfaction and make your shopping experience with Get For Her a delightful one.